Application Support Engineer

Syngene International·Bengaluru

Pay not statedJunior levelFull-time

Apply on Syngene International's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

We have multiple positions open as we are setting up our Global Application Support team in India for Emerson Syncade and DeltaV which are key platforms in supporting the Manufacturing Execution System for various BMS manufacturing sites worldwide.

What you'll do

Triage and provide technical support to our users’ requests, with focus on supporting Emerson Syncade and DeltaV
Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner
Work independently and with internal teams to identify and resolve complex technical issues
Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms
Follow escalation processes and interface with different tier teams as needed