Application Support Lead Analyst - Vice President

About the role

You will apply an in-depth understanding of the business impact of technical contributions, leading cultural and engineering shifts from traditional application support to proactive, engineered reliability. As a technical leader, you will be instrumental in implementing advanced observability, chaos engineering, resiliency, self-healing, and end-to-end automation solutions.

What you'll do

• SRE Transformation & Regional Leadership: Deliver best-in-class Site Reliability Engineering and production services function for Citi's Emerging Payments portfolio
• Establish standard reliability engineering practices across all legacy, hybrid, and cloud-native application stacks
• Observability & Telemetry Engineering: Provide hands-on technical leadership in designing and deploying unified, full-stack observability frameworks
• Implement advanced distributed tracing, metrics aggregation, log analytics, anomaly detection
• Resiliency, Auto-Healing & Chaos Engineering: Support the implementation of robust resiliency, self-healing, and disaster recovery (DR) solutions

What you need

• Terraform
• Microservices
• Prometheus
• Grafana
• Python
• Go
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Bash
• Ansible
• Kubernetes
• Kafka
• Root cause analysis