Application Support Tech Lead

Ness Digital Engineering·Bengaluru

Pay not statedSenior levelFull-time

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About the role

Be the technical authority for a cluster of applications: lead knowledge acquisition during transition, resolve complex L3 issues, and drive modernization, consolidation and automation that lets a smaller team support more applications.

What you'll do

Transition & knowledge acquisition
Lead technical knowledge transfer for the assigned application cluster; validate understanding through reverse-shadow
Reverse-engineer and document undocumented applications: architecture, integrations, data flows, dependencies, deployment and recovery procedures
Technical leadership & L3 support
Lead technical triage of incidents, defects and client tasks: estimation, assignment to engineers, technical review and closure