Application Support Technology Lead Analyst

Match Me Resume Match | Citi·Pune

Pay not stated10–18 yrsFull-time

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About the role

Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Asset Servicing/Inventory Management PS team provides the technical and business support for Citi’s global Asset Servicing Business. Support teams are located in multiple regions; Belfast, India and Tampa.

What you'll do

Production Support & Stability Provide timely, high‑quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents
Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems
Monitor system health and performance, proactively identifying risks and addressing issues before they impact business. Support market cut‑offs and time‑critical…
Incident & Problem Management Own the full incident lifecycle from detection through resolution, including stakeholder communication
Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction