Applications Support Senior Manager - Vice President

About the role

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.

What you'll do

• Manages one or more apps support teams
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users

What you need

• 10–18 yrs of experience
• ITIL
• Troubleshooting
• SQL
• Oracle Database
• Shell scripting
• Kafka
• Any graduate

Good to have

• Python
• Splunk
• Grafana
• Root cause analysis