Apprentice

About the role

As a Service Desk Agent within ContactOne, you will be the first point of contact for employees and clients seeking support through phone, email, chat, and the self-service portal. Your main responsibility will be to listen carefully, understand the customer's request, communicate the next steps clearly, and provide a positive support experience.

What you'll do

• Respond professionally and courteously to customer inquiries received through phone, email, chat, and the self-service portal
• Listen actively, ask relevant questions, and confirm your understanding before offering guidance or taking action
• Explain solutions and next steps in simple, clear, and customer-friendly language
• Show empathy and patience, especially when supporting customers who may be frustrated, concerned, or unfamiliar with technology
• Use approved procedures and knowledge articles to resolve common inquiries at the first point of contact whenever possible

What you need

• Open to freshers
• Customer service
• MS Office
• Communication
• Data privacy
• ServiceNow
• B.Tech or B.E.