Assistant Manager-ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS

About the role

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first-level triage while ensuring seamless coordination with resolver teams.

What you'll do

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort

What you need

• 2–4 yrs of experience
• Telecom
• B.Tech or B.E.