Associate - Client Experience in Pala – Freshers

About the role

As a fresh graduate, you will be trained to understand client needs and help deliver exceptional service in the logistics industry. Your responsibilities will include assisting clients with inquiries, providing information about our services, and ensuring a smooth experience throughout their journey with us.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate