Associate Director - Technical Account Management (Pune)

About the role

Why This Role MattersHevo’s customers are data engineers, analytics leaders, and platform teams who rely on us for critical data infrastructure. Customer Success here goes well beyond satisfaction surveys. The job is to help technical teams get real value from their pipelines, cut the time it takes to get to insight, and grow their data operations.

What you'll do

• Build and Own the TAM Program
• Segment the customer base (enterprise, mid-market, self-serve) and build the right engagement model for each
• Own net revenue retention, gross retention, and expansion metrics
• Improve renewal rates and reduce churn by driving deeper product adoption and making sure customers see tangible results
• Work with Sales on cross-sell and upsell opportunities, always leading with retention

What you need

• 10–18 yrs of experience
• ETL
• Customer success
• Sales
• Cross-selling
• Upselling
• Communication
• Any graduate

Good to have

• Data warehousing
• dbt
• Snowflake
• Databricks