Associate Director, Trade Operations

About the role

We are seeking an agile, highly disciplined Associate Director, Trade Operations to lead core operational delivery while driving digital transformation across our trade finance platforms. In this dual-impact role, you will lead day-to-day trade processing and vendor delivery, ensuring zero-defect execution across complex trade products (including Factoring and Structured Trade).

What you'll do

• Operational Leadership, Execution & Control
• Lead, mentor, and build capacity for the trade operations team, managing shift schedules, workload queues, and performance KPI’s
• Oversee transaction monitoring, document review, trade account reconciliations, and commission settlements with a strict zero-tolerance approach to errors
• Serve as the Senior Middle Office escalation point for high-value corporate portfolios, ensuring compliance with internal risk policies, KYC, and regulatory standards
• Oversee offshore / outsourced operational vendor teams (e.g. India delivery centers), ensuring strict adherence to SLA’s, quality standards, and reporting requirements

What you need

• 10–15 yrs of experience
• KYC
• Six Sigma
• SOP writing
• Reporting
• Lean
• Customer service
• Any graduate

Good to have

• Reconciliation
• AML
• Regression testing
• RPA