Associate : Feedback Calling

About the role

We are looking for a Associate : Feedback Calling to manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting with international clients , updating CRM systems, and ensuring a positive post-delivery customer experience.

What you'll do

• Conduct 40–60 structured outbound calls daily to collect product feedback and reviews from existing customers
• Modulate voice tone, pitch, and pace based on customer cues - shifting from warm and welcoming to attentive and probing as the conversation demands
• Create a conversational, experiential call flow so customers feel they had a meaningful dialogue, not a scripted questionnaire
• Use active listening techniques to pick up on unspoken cues and probe deeper for genuine, quality feedback
• Maintain high energy and consistency across all calls throughout the shift without drop in articulation or warmth

What you need

• 0–2 yrs of experience
• CRM
• Voice process
• Customer service
• Communication
• Any graduate