Associate II, Business Applications

About the role

The Technical Specialist - Finance is responsible for the operational support, configuration, and enhancement of Finance systems and solutions. Reporting to the Service Owner, this role provides advanced technical support, manages Level 1 and 2 service requests and incidents and delivers small changes and updates.

What you'll do

• Responsible for the operational support, configuration, and enhancement of Finance systems and solutions
• Provide Level 1 and 2 support for incidents and service requests, escalating where necessary
• Monitor system performance and proactively identify and resolve issues
• Collaborate with Service Desk and other support teams to ensure timely and effective resolution
• Perform system configuration and parameter updates in line with approved change processes

What you need

• 3–5 yrs of experience
• Change management
• Agile
• NetSuite
• Problem solving
• Process improvement
• Unit testing
• B.Tech or B.E.

Good to have

• ITIL
• Root cause analysis