Associate

About the role

You will spend weeks at a time embedded at customer sites, watching senior people use the platform in real time, capturing every point of friction, and translating it into precise, prioritised feedback for our engineers. You will sit in on demos to customer leadership, run 1:1 sessions with relevant stakeholders, and build the trust to ensure our engagement is successful.

What you'll do

• Deploy on site with customer utilities for extended stretches. You will work out of their offices
• Sit alongside Directors, CGMs, and engineering teams as they use the platform. Watch where they hesitate and record it all
• Produce structured client visit notes that separate UI/UX issues, broken functionality, and flawed analytical logic
• Own the feedback loop with engineering. Push back when the field tells us something the roadmap doesn't reflect
• Present to senior leadership, including Chairmen, Directors, and IAS officers. Run demos, defend our methodology

What you need

• 2–5 yrs of experience
• Communication
• Any graduate

Good to have

• Power systems
• Machine learning

What you get

• ₹19 L–₹38 L a year