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Associate/Senior Associate - Operations

WNS·Thane, Mumbai

Pay not stated0–4 yrsFull-time

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About the role

Centaurus, Hiranandani Business Park, Thane West, Maharashtra,400607, Thane, Maharashtra, India Answer incoming calls/Chats and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to detail and accuracy• Ability to communicate clearly, concisely and effectively

What you'll do

  • Maintain expected Quality Targets• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met• Meet internal Production

What you need

  • 0–4 yrs of experience
  • Customer service
  • Problem solving
  • Class 12

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