Associate Specialist Service Operations

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations)
• Execute standard operating procedures (SOPs), runbooks, and health checks
• Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews
• Support SREs and Senior colleagues in document findings, create knowledge base articles, improve SOPs, and support adoption of best practices

What you need

• 2–3 yrs of experience
• Windows Server
• ITIL
• PowerShell
• Python
• Bash
• Active Directory
• Any graduate

Good to have

• Linux
• SQL Server
• Azure
• SOP writing