Banking Operations Analyst

About the role

Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process. Maintain the necessary SLA’s and report out to the team manager on a regular basis Anticipates problems and recognizes when to deviate from standard practices Seeking assistance or to resolve complex issues with the help of process knowledge

What you'll do

• Maintain the necessary SLA’s and report out to the team manager on a regular basis
• Follow technical protocols and general procedures guided by department objectives
• Participating in the training programs based on business needs
• Attending team meetings or customer calls (if required)
• Perform Quality Audits based on process requirements

What you need

• 3–5 yrs of experience
• KYC
• AML
• Audit
• Any graduate