Business Analyst - Functional Support

About the role

3-6 years of experience with a working knowledge of software development and support methodologies. Demonstration skill in preparation and maintenance of SOP documents. Expert in client communication and stakeholder management Solve day to day functional support issues. Participate in the meetings and note the action points for follow-ups.

What you'll do

• Participate in the meetings and note the action points for follow-ups
• Coordinate the investigation, resolution and reporting on production incidents issues
• Report any inconsistency to the all stakeholders
• Liaise with Business and change team when user request about new functionality in application
• Liaise with release management team to keep the development environment up to date for production issue testing

What you need

• 3–6 yrs of experience
• SQL
• Stakeholder management
• SOP writing
• Any graduate

Good to have

• Treasury