Business Analyst , NCC- Remedy

About the role

If so, the NCC- Remedy team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries. This is YOUR opportunity to be a vital part of a dynamic team, shaping the future of customer engagement on a global scale.

What you'll do

• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience
• Execute high impact mitigation actions using various tools
• Work closely with product teams and align them with respect to your focus area
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities

What you need

• 2–5 yrs of experience
• SQL
• ETL
• Excel
• Tableau
• VBA
• Data visualisation
• Any graduate

Good to have

• Power BI
• SOP writing