Business Analyst -Technology -Senior Associate-Bangalore

About the role

You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. Gather, elicit, and document business and technical requirements for CCaaS, conversational AI, and contact center transformation initiatives

What you'll do

• Work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration
• Translate business objectives into detailed functional specifications, user stories, acceptance criteria, and solution design inputs
• Partner with architects and developers to shape solution design across IVR, routing, digital channels, CTI, and enterprise integrations

What you need

• Any graduate