Business Process Analyst

About the role

This role leads project delivery and process improvement across internal operations and client engagements, from planning and milestones through production testing and rollout. You will also train and support operational teams, document processes, and partner with business stakeholders to deliver measurable, customer-focused improvements.

What you'll do

• Contributes to, defines, and implements comprehensive project plans, ensuring alignment with business objectives
• Manages key stages of the project lifecycle from initiation through closure
• Agrees to and delivers against key project milestones and commitments
• Identifies, tracks, and manages project issues, dependencies, and risks proactively
• Manages overall project deadlines and actively monitors scope creep

What you need

• Salesforce
• Process improvement
• Documentation
• Problem solving
• Customer service
• Any graduate