Business Support & Control System(BSCS)

About the role

The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.

What you'll do

• Provide L2 production and operational support for telecom billing and invoicing systems
• Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing
• Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures
• Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions
• Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities

What you need

• Troubleshooting
• Telecom
• SQL
• Reconciliation
• Linux
• SQL Server
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Shell scripting
• ITIL
• Root cause analysis
• SOP writing