CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling inbound calls and inquiries with a friendly and professional approach. Your primary goal is to provide timely and accurate assistance, resolving customer issues and ensuring their satisfaction. You will be a key contributor to our team's success, working collaboratively to deliver an exceptional customer experience.

What you'll do

• Be the first point of contact for our customers, handling inbound calls and inquiries with a friendly and professional approach
• Provide accurate and up-to-date information to customers, ensuring they are well-informed
• Resolve customer issues and complaints, offering effective solutions and alternatives
• Maintain a high level of product and service knowledge to assist customers effectively
• Collaborate with the team to identify and address customer pain points

What you need

• 1–2 yrs of experience
• CRM
• Voice process
• Customer service
• Problem solving
• Diploma