CCE

About the role

As a CCE, you will be the front-line representative for our company, handling a variety of customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will work closely with our team to ensure a seamless and satisfying customer journey.

What you'll do

• Be the front-line representative for our company, handling a variety of customer inquiries and providing timely and accurate solutions
• Resolve customer queries and complaints efficiently, ensuring a high level of satisfaction
• Maintain accurate records of customer interactions and feedback for future reference
• Collaborate with other departments to ensure a coordinated approach to customer service
• Ensure compliance with company procedures and quality standards in all customer interactions

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Diploma