Chat Customer Service Specialist

About the role

Chat Customer Service Specialist at Citi. Engage with customers through online chat and messaging platforms, responding to inquiries, providing information.

What you'll do

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary
• Maintain a high level of professionalism and customer service etiquette in all interactions
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions

What you need

• Customer service
• Any graduate