Client Service Manager Distribution Network

About the role

Client Service Manager Distribution Network at Standard Chartered. Ensure high level of customer service and manage difficult customer situations.

What you'll do

• Ensure high level of customer service and manage difficult customer situations
• Ensure resolution of all complaints received for branches through COMMAND
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets

What you need

• 1–4 yrs of experience
• Customer service
• Customer handling
• AML
• Sales
• MIS reporting
• KYC
• Any graduate

Good to have

• Reconciliation
• Cross-selling