CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management

About the role

Gathers detailed hardware and software inventory information to facilitate decisions about purchasing, allocating, replenishing and retiring IT assets. Contributes to asset lifecycle management and helps ensure the effective and efficient use of allocated hardware, software and associated infrastructure.

What you'll do

• Build, maintain, and support ServiceNow service maps
• Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation activities
• Validate service dependencies with service owners, application owners, and technical SMEs
• Support Discovery operations, investigate mapping and discovery issues, and maintain relationship accuracy
• Perform service map reviews, certification, and periodic validation activities

What you need

• 4–6 yrs of experience
• ServiceNow
• Troubleshooting
• Hardware
• Networking
• Reconciliation
• Any graduate