Consumer Engagement Associate (0-1 Exp)

About the role

This role gives you the opportunity to understand how a premium Indian brand builds relationships with its consumers, not just how it sells to them. You’ll start by speaking to consumers directly, understanding their questions, expectations, behaviour and purchase decisions. As you grow, you’ll move from understanding conversations to building communication strategies across WhatsApp, email, AI, CRM and other consumer touchpoints.

What you'll do

• Consumer Experience & ORM
• Handle consumer conversations across WhatsApp, Instagram and email around skincare, products, orders, shipments and offers
• Understand consumer concerns, analyse conversations and identify patterns and insights
• Create customer-facing creatives, copy and communication to educate and assist consumers
• Train and improve AI-powered customer communication bots and response flows

What you need

• Open to freshers
• CRM
• Cross-selling
• Upselling
• Communication
• Any graduate

What you get

• ₹20k a month