CSM Manager

About the role

We're looking for someone who has: Strong leadership skills to manage a customer success team. Confidence in building and maintaining client relationships. A proactive approach to identifying and addressing customer needs. A permanent role in the software sector. Opportunity to lead a team and make a significant impact.

What you'll do

• Build and maintain an account-by-account expansion thesis
• Own the end-to-end renewal process
• Manage and guide the customer success team to meet goals
• Build strong relationships with clients and understand their needs
• Ensure customers achieve their desired outcomes with the software

What you need

• Customer success
• Sales
• Upselling
• Cross-selling
• Problem solving
• Any graduate