CST - Associate - Email CST

About the role

The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience.

What you'll do

• Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels

What you need

• 1–3 yrs of experience
• Complaint handling
• Compliance
• Reporting
• Root cause analysis
• Any graduate