Customer and Supplier Follow-up Executive

About the role

We are seeking a detail-oriented Customer and Supplier Follow-up Executive to coordinate communication and follow-ups across international shipping and import operations. In this remote role, you will serve as a key point of contact for customers and suppliers, ensuring that shipments, deliveries, payments, and documentation progress smoothly.

What you'll do

• Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments, and outstanding documentation
• Communicate regularly by phone and email to obtain timely updates and confirm progress
• Send follow-up emails summarizing conversations, requesting missing information, and addressing pending actions
• Maintain accurate records of calls, communications, shipment updates, and commitments in internal systems
• Organize and manage a structured follow-up schedule to ensure that no outstanding query or commitment is overlooked

What you need

• 3–6 yrs of experience
• Voice process
• Communication
• Any graduate

What you get

• ₹6 L–₹12 L a year