Customer Support Representative I

About the role

You will serve as a first point of contact, delivering responsive, professional support across multiple communication channels. The role combines customer advocacy with technical troubleshooting, requiring you to investigate issues, identify solutions, and guide users through challenges. You will collaborate with support colleagues and internal teams to resolve problems and communicate customer feedback.

What you'll do

• Deliver high-quality customer support by addressing questions, troubleshooting technical issues, and ensuring customers receive clear guidance and timely follow-through
• Provide exceptional customer service through clear communication, responsive follow-up, and effective advocacy for customer needs
• Handle customer questions and concerns professionally, maintaining strong relationships and ensuring timely responses
• Manage multiple customer interactions, establish priorities, and communicate expected resolution timelines clearly
• Assist customers through Zoom video calls, remaining accessible and available with your camera on when needed

What you need

• 2–5 yrs of experience
• Customer service
• Chat support
• Communication
• Any graduate