Customer Engagement Manager

About the role

40-years of sustainability in action. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services.

What you'll do

• Work backwards and set up the accounts correctly and ensure a regular health-check of the accounts is being done
• Own and maintain the administrative responsibility for our largest (multi-million dollar) customers
• Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc
• Provide PO resolution by Liaising with multiple stakeholders External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers
• Work & resolve all Salesforce cases pertaining to various issues on assigned accounts

What you need

• Accounts receivable
• POS
• Root cause analysis
• Escalation handling
• Customer handling
• MS Office
• Any graduate

Good to have

• Salesforce