Customer Excellence Specialist

ICEYE·Delhi

Pay not statedJunior levelFull-timeHybrid

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About the role

As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.

What you'll do

Oversee the entire order process, from submission to the delivery of the final product
Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met
Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images
Perform SAR image quality control to maintain high standards
Resolve customer inquiries and complaints promptly