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Customer Experience Associate – Support

Gratitude·Bengaluru

Pay not stated1.5–5 yrsFull-time

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About the role

Customer Experience & Product Support SpecialistRole OverviewWe are seeking a proactive Customer Experience & Product Support Specialist to deliver high-quality customer assistance for global users of technology products and enterprise software solutions.The successful candidate will combine customer service expertise, product knowledge, and consultative communication to help customers resolve issues, understand product capabilities, and achieve their business objectives.

What you need

  • 1.5–5 yrs of experience
  • Customer service
  • Communication
  • Any graduate

Good to have

  • CRM
  • Customer success
  • Upselling
  • Escalation handling
  • Cross-selling

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