Customer Experience Engineer

About the role

Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Engineering Operations (EngOps) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. We orchestrate deep engagements in areas like incident management, support and enablement.

What you'll do

• Utilizes engineering tools, customer telemetry and direct input
• Flags the patterns of defects/signals in the products or issues across customers
• Inform customers and partners about the complex thematic active issues, progress made on them and discuss next steps
• Synthesize feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators…
• Leads team in sharing insights and best practices with customers and partners on these service improvements

What you need

• 2–5 yrs of experience
• Azure
• Customer service
• Escalation handling
• Customer success
• Root cause analysis
• CSS
• Any graduate