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Customer Experience Executive

Hdfc Bank·Kolkata

Pay not stated0–5 yrsFull-time
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About the role

Migrate customer requests to direct banking channels and assist the branch in meeting sales targets.

What you'll do

  • Ensure Operations responsibilities are completed
  • Handle branch queries like balance inquiries and cheque deposits
  • Migrate customers to digital banking channels and provide demonstrations
  • Resolve customer complaints efficiently and prevent escalations
  • Promote direct banking channels and ensure queue management

What you need

  • 0–5 yrs of experience
  • Sales
  • Escalation handling
  • Tally
  • Cross-selling
  • Communication
  • HTML
  • Any graduate

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