Customer Fulfilment Manager

About the role

As a Customer Fulfillment Team Manager, you will lead a team of 8–15 Customer Operations Specialists to deliver operational and service excellence, strengthen customer order processes, and improve supply chain efficiency.

What you'll do

• Lead and manage a team of 8-15 Customer Operations Specialists, ensuring adherence to customer order process standards and delivery of customer initiatives
• Educate, coach, and motivate team members while strengthening customer operations and SAP technical capabilities
• Build a culture of belonging through individual development plans, team camaraderie, open communication, trust, and respect
• Provide guidance on order-to-cash processes, including allocations, order additions, and pricing issues, and implement improvements that enhance efficiency and accuracy
• Own onboarding and continuous training in partnership with the New Hire Training and Process Lead, including staffing coordination and training execution

What you need

• 7–10 yrs of experience
• SAP
• ERP
• SQL
• Root cause analysis
• Supply chain
• Tableau
• B.Tech or B.E. or BBA

Good to have

• Six Sigma
• Accounts receivable
• Warehouse operations