Customer Service - Apprentice (12 Months)

About the role

We are looking for an Assistant Manager apprentice (for a period of 12 months) based in Gurugram to support the Digital team with day-to-day Digital Operations activities. The role involves coordinating operational workflows, monitoring requests and issues, maintaining accurate records and supporting process improvements.

What you'll do

• Support daily Digital Operations activities and complete assigned tasks accurately within agreed timelines
• Track operational requests, work queues and pending items, and coordinate follow-ups through to closure
• Monitor digital process issues, document relevant details and escalate exceptions to the appropriate teams
• Coordinate with business, operations and technology stakeholders to support timely resolution of queries and issues
• Maintain operational trackers, process documentation and standard operating procedures

What you need

• Customer service
• SOP writing
• Communication
• Any graduate