Customer Service Associate

About the role

Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. Answer incoming customer & Branch calls, Emails & Chats. Check on the status of customer accounts and resolve maintenance related queries.

What you'll do

• Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund
• Review and explain account charges & trade settlement related QRC’s
• Identify and assess customers’ needs to s trive for highest Customer Experience (CX)
• Provide accurate, valid and complete information by using the right methods/tools

What you need

• 0–5 yrs of experience
• Customer service
• Mutual funds
• Problem solving
• B.Com