Customer Service Associate

About the role

In this role, you will serve as the primary point of contact for clients, handling inbound and outbound inquiries across phone, email, and chat channels. Key responsibilities include identifying customer needs, troubleshooting technical or service issues, updating CRM records, and escalating complex queries to cross-functional teams for quick resolution.

What you'll do

• Serve as the primary point of contact for clients, handling inbound and outbound inquiries across phone, email, and chat channels

What you need

• Open to freshers
• Customer service
• Problem solving
• CRM
• Diploma