Customer Service Engineer

About the role

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to MICT (CT/PET/SPECT) modality in the assigned area. All resources, and logistics required to perform services and maintenance activities on customers' site/property.

What you'll do

• Maintains all models specific to MICT modality in the assigned area
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
• Maintain effective quality systems and programs compliant with relevent standards, according to the GEHC Service Quality Policy Statement
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance…

What you need

• 6–11 yrs of experience
• Customer service
• Sales
• Diploma