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Customer Service Executive – Advanced Operations | Kolkata

Gratitude·Kolkata

Pay not stated2–5 yrsFull-time
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About the role

Customer Retention & Billing Support Executive – International VoiceLocation: Kolkata, West BengalExperience: 1–5 YearsPreferred Relevant Experience: 2–5 years in international voice customer serviceBand: BPO 1/2Salary: Up to ₹7 LPAShift: 24×7 rotational shifts, including night shifts and weekendsProcess: Electricity & Gas Utilities – Billing, Complaints & RetentionEmployment Type: Full-TimeJob SummaryWe are looking for a customer-oriented Customer Retention & Billing Support Executive to…

What you need

  • 2–5 yrs of experience
  • Customer service
  • Voice process
  • Any graduate

Good to have

  • CRM
  • Complaint handling
  • Escalation handling
  • SOP writing

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Source
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How to apply
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Early: posted 2 h ago on their own site