Customer Service Lead APAC

About the role

Responsible for the day-to-day execution and continuous improvement of Customer Service activities across APAC,Strengthen customer proximity across the APAC CS organization,Establish regional CS leadership in APAC,Drive LRD implementation locally Actively manage and support daily Customer Service operations for a defined business area & handle operational tasks during peak workloads, absence coverage, escalations, or critical customer situations

What you'll do

• Responsible for the day-to-day execution and continuous improvement of Customer Service activities across APAC,Strengthen customer proximity across the APAC CS…
• Serve as the regional expert for SAP-based Order Management and Order-to-Cash processes, ensuring accurate and efficient transaction processing, delivery coordination
• Provide functional leadership and guidance to Customer Service teams across APAC, supporting problem-solving, best-practice sharing
• Support digitalization initiatives and promote the adoption of eBusiness solutions in close collaboration with Sales
• Monitor and improve key service KPIs, including OTIF, backlog management, and service performance

What you need

• 5–10 yrs of experience
• Customer service
• SAP
• Accounts receivable
• Sales
• Escalation handling
• Chemistry
• Any graduate