Customer Service Manager

About the role

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What you'll do

• Lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services , from opportunity identification through order execution, delivery
• Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, you’ll drive customer satisfaction, delivery performance
• Managing customer inquiries, orders, returns, complaints, and critical issues
• Coordinating Metro Parts, Repairs, Overhaul and Warranty Services
• Driving techno-commercial plans for Propulsion, Bogies and Drives

What you need

• 12–14 yrs of experience
• Customer service
• SAP
• Sales
• Safety management
• Performance management
• MS Office
• B.Tech or B.E.

Good to have

• Root cause analysis