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Customer Service Officer

Hdb Financial Services·Hyderabad

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Customer Service Officer at Hdb Financial Services. Responsible for handling loan products related queries received for customers via email/Mobile app/branch.

What you'll do

  • Responsible for handling loan products related queries received for customers via email/Mobile app/branch
  • Respond to customer queries/feedbacks and complaints related to loan products
  • Adhering to SLA and meeting the quality & audit parameters
  • Meeting assigned productivity levels and maintaining TAT
  • Able to handle complaints/escalations/grievances in escalated level

What you need

  • Customer service
  • Escalation handling
  • Any graduate

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