Customer Service Representative, Customer Experience

About the role

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs.

What you'll do

• Address inbound customer questions and concerns arriving via phone and email
• Own the entire interaction with that customer and provide total resolution for their needs
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• Material handling
• Sales
• Communication
• Diploma