Customer Service Representative Job

About the role

Customer Service Representative jobs in Delhi at CryptoMize are open on a rolling, always-hiring basis — intelligence clients are high-stakes clients, and the representative is the voice that keeps those relationships steady while engagements run. This is a full-time, permanent position with immediate joining, based at our New Delhi HQ, sitting between the client portfolio and every delivery cell behind it.

What you'll do

• Own the servicing layer for a portfolio of client engagements — every inbound request triaged
• Manage client accounts through the full engagement lifecycle: onboarding paperwork, status cadence, escalation handling and renewal conversations
• Resolve complaints the way investigators do — find the actual cause, not the fastest apology, then select and drive the corrective path with the delivery team
• Use: CRM platforms, Structured call and request logging, Google Workspace document flows, Internal engagement trackers

What you need

• Customer service
• CRM
• Complaint handling
• Escalation handling
• Client relationship
• Communication
• Any graduate