Customer Service Representative - Remote (PH)

About the role

The Tier 1 Customer Service Representative serves as the first line of support for all clients, providing essential technical and product assistance. This team is responsible for resolving front-line inquiries, delivering a seamless support experience, and ensuring client satisfaction through timely, accurate, and professional responses.

What you'll do

• Initial Point of Contact
• Acts as the primary support channel via phone, email, or chat for all product users
• Captures client concerns, issues, and requests, ensuring they are accurately logged and categorized in Salesforce. Issue Resolution (Level 1)
• Claim Connect (EDI Claims)
• Payment services and ERA setup

What you need

• 1–4 yrs of experience
• Customer service
• Salesforce
• Problem solving
• Any graduate

Good to have

• CRM
• Zendesk
• Claims processing
• ServiceNow

What you get

• ₹35k a month