Customer Success Associate (Commercial Accounts)

About the role

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.

What you'll do

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
• Manage requests from your book of business such as but not limited to technical support escalations, billing questions
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates

What you need

• 2–5 yrs of experience
• Customer success
• Sales
• Negotiation
• Cross-selling
• Datadog
• Any graduate