Customer Success Engineer I

About the role

The Customer Success Engineer's primary responsibility is to drive meaningful product adoption, measurable value, and practical use-case expansion across a high-volume pool of customers. You will use customer goals, workflow needs, product usage, and engagement trends to identify adoption opportunities, remove barriers, and recommend best practices that improve outcomes and return on investment.

What you'll do

• Drive adoption progress and product proficiency by delivering use-case reinforcement, best-practice coaching
• Use product analytics, usage data, adoption health, and value realization metrics in Gainsight to identify trends, risks, adoption gaps, and ROI opportunities
• Triage and prioritize customers based on health, product usage data, engagement, and risk signals; build focused intervention plans that increase usage, confidence
• Translate customer goals, usage patterns, and workflow challenges into practical adoption recommendations, next-best use cases, and repeatable success motions
• Identify adoption blockers, configuration needs, and product feedback; coordinate with Support, Product, Services, or Engineering when additional expertise is required

What you need

• 3–6 yrs of experience
• Customer success
• MS Office
• Data structures
• PowerPoint
• Problem solving
• Sales
• B.Tech or B.E. or BBA

Good to have

• Email marketing